Sanitize client hardware (computers, laptops, servers, switches, routers) via NIST 800-88 standards to ensure all data has been securely wiped
Physically destroy any data that fails to pass a NIST 800-88 wipe
2023
Student TutorWalsh College
Assist students in programming, cybersecurity, and database classes
Work a flexible schedule to accommodate for assisting other students
2020
Service Desk AnalystCareTech
Receive incoming calls from Clients and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, escalate problems to appropriate individual/group
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
2018
QA TeamTweddle
Analyze and repair structure, tagging and fixing completeness errors in XML files using ArborText Editor
Using authoring system reports, locate and repair broken internal hyperlink references within publications
Perform quality checks on publications after development to ensure errors are addressed and corrected prior to delivery to customer
Accurately track status and completion of assigned tasks using Trello
Connect to remote software utilizing Citrix
Perform quality comparisons on migrated publications to ensure all data has been migrated successfully