Hello world, I'm Kevin Baran

Working on computers for over a decade. Whether it be programming the backend of websites, fixing errors, or setting up software.

Contact Me
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Experience

2023

Student TutorWalsh College

  • Assist students in programming, cybersecurity, and database classes
  • Work a flexible schedule to accommodate for assisting other students
2021

Software Reflash AnalystGM

  • Manage vehicle update schedules located on site by keeping track of vehicles via Excel and sending out invites via Outlook
  • Keep track of new software versions and manage the preparation process
Contracted via IPG Services
2020

Service Desk AnalystCareTech

  • Receive incoming calls from Clients and provide first level support; document each call verifying customer information and including all troubleshooting steps
  • Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, escalate problems to appropriate individual/group
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
2018

QA TeamTweddle

  • Analyze and repair structure, tagging and fixing completeness errors in XML files using ArborText Editor
  • Using authoring system reports, locate and repair broken internal hyperlink references within publications
  • Perform quality checks on publications after development to ensure errors are addressed and corrected prior to delivery to customer
  • Accurately track status and completion of assigned tasks using Trello
  • Connect to remote software utilizing Citrix
  • Perform quality comparisons on migrated publications to ensure all data has been migrated successfully
Contracted via IPG Services
2016

CashierCVS

  • Operate point of sales system
  • Customer service, in person and via telephone
  • Maintain customer confidentiality
  • Ensure presentable and clean store presence

Education

2022

UniversityWalsh

BS in Information Technology (Programming)

  • Graduated with a 4.0 GPA
  • Started: Mar 2022
  • Graduated: Dec 2023
2015

CollegeMacomb Community College

Associates Degree in IT Programming

  • Graduated with a 3.9 GPA
  • Member of Phi Theta Kappa
  • Started: Aug 2015
  • Graduated: Dec 2017
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High SchoolCousino High School

Graduated with a 3.7 GPA